Have you changed your mind? No problem
30 days
Wrong size or changed your mind? London Store gives you 30 days to apply for a free-of-charge return.
Free-of-charge refund
Returns are fully free of charge if:
- You apply for it within 30 days from delivery
- You use our online simplified procedure
- The article is returned in the same conditions as received
How to proceed to a return
On LondonStore you can return your products with our guided procedure.
Registered user
- Enter the “My orders” or “Returns” in your reserved area
- Click on “Return” where the timing for your return is indicated
- Select the products and enter all the information required
- Print your free return label
- Ship products
- Wait return delivery and items inspection to receiving your refund
Guest
- Visit: our RETURN PORTAL
- Click on “Return” where the timing for your return is indicated
- Select the products and enter all the information required
- Print your free return label
- Ship products
- Wait return delivery and items inspection to receiving your refund
You can track the shipping and keep in mind that refunds will be processed within 2 working days upon receipt of the item.
Refunds
Refunds will be processed within 2 working days upon receipt of the item. More details available here
FAQ returns
How much time do I have to return an item?
On LondonStore you have 30 days to apply for a free-of-charge return. In the sections “Orders” and “Returns”, in the reserved area, you can proceed with a return.
Is it possible to change the size of an item?
We do not change sizes or colors. As returns are always free of charge you can proceed to order a new item and return the first order.
Have you received a damaged or wrong item?
Open a Return request indicating that your item is damaged/wrong. We will process the refund upon receipt of the item.
Order a new item. If you want to receive the same item you will have to order it again. The two transactions are unrelated.