Have you changed your mind? No problem

30 days

Wrong size or changed your mind? London Store gives you 30 days to apply for a free-of-charge return.

 

Free-of-charge refund

Returns are fully free of charge if:

  • You apply for it within 30 days from delivery
  • You use our online simplified procedure
  • The article is returned in the same conditions as received

 

How to proceed to a return

On LondonStore you can return your products with our guided procedure.

Registered user

  1. Enter the “My orders” or “Returns” in your reserved area
  2. Click on “Return” where the timing for your return is indicated
  3. Select the products and enter all the information required
  4. Print your free return label
  5. Ship products
  6. Wait return delivery and items inspection to receiving your refund

 

Guest

  1. Visit: our RETURN PORTAL
  2. Click on “Return” where the timing for your return is indicated
  3. Select the products and enter all the information required
  4. Print your free return label
  5. Ship products
  6. Wait return delivery and items inspection to receiving your refund

 

You can track the shipping and keep in mind that refunds will be processed within 2 working days upon receipt of the item.

 

Refunds

Refunds will be processed within 2 working days upon receipt of the item. More details available here

 

 

FAQ returns

 

How much time do I have to return an item?

On LondonStore you have 30 days to apply for a free-of-charge return. In the sections “Orders” and “Returns”, in the reserved area, you can proceed with a return. 

 

Is it possible to change the size of an item?

We do not change sizes or colors. As returns are always free of charge you can proceed to order a new item and return the first order.

 

Have you received a damaged or wrong item?

Open a Return request indicating that your item is damaged/wrong. We will process the refund upon receipt of the item.

Order a new item. If you want to receive the same item you will have to order it again. The two transactions are unrelated.